Delivery & Shipping
4.1 Unless the customer opts to collect the goods from one of our trade counters, which includes utilizing our Click & Collect or Call & Collect services, we endeavor to deliver the goods in alignment with the specified order, typically within 30 days from the date an order is placed. This commitment is subject to exceptional circumstances as outlined in clause 12 and is also governed by clauses 6 and 12. We reserve the right to deliver the order in installments through separate shipments.
4.2 Prior to placing an order, it is advisable for the customer to review the delivery options available on our website to ensure our capacity to deliver to the specified address. A valid signature may be required upon delivery or collection. In the unlikely event that the customer does not receive all goods within the designated delivery timeframe, prompt notification to us is required. We strongly recommend that the customer refrains from scheduling or commencing any installation work until the complete order has been received and verified for suitability and the absence of defects or missing components.
4.3 For reasons pertaining to health and safety, as well as to mitigate potential property damage, goods will only be delivered to the exterior of a ground floor location at the delivery address. Should the relevant item require transport from the delivery location, the customer must make their own arrangements at their own risk. We do not provide unpacking, installation, fitting, or waste removal services upon delivery unless explicitly agreed in writing.
4.4 The customer is required to take all reasonable measures to facilitate delivery at the specified time and place. If the delivery is delayed or fails due to the actions of the customer, we will make efforts to arrange an alternative delivery date within 30 days. However, if failure to deliver results from circumstances within the customer's control, they shall bear the cost of any re-delivery. In instances where we are unable to arrange a re-delivery date, we reserve the right to cancel the order and refund the total amount paid for the goods.
4.5 Upon delivery to the customer or collection by the customer, the responsibility and risk associated with the goods shall transfer to the customer. The title of the goods will not pass to the customer until the total price has been paid in full, along with any overdue amounts owed to us. Until such time as the title transfers, the customer shall: (i) refrain from using the goods; (ii) securely hold the goods on our behalf; (iii) promptly return the goods upon our request; and (iv) assume liability for any loss, damage, or destruction of the goods. Furthermore, until ownership is transferred, the customer shall store the goods at their own expense, distinctly separating them from other goods in their possession and clearly identifying them as our property. The customer grants us an irrevocable right to enter their premises, with or without vehicles, for the purpose of inspecting or repossessing the goods if necessary.
Processing Time
Orders placed before 12:00 PM (noon) GMT, Monday through Friday, will be processed on the same day. Orders placed after 12:00 PM GMT, or on weekends and public holidays, will be processed on the next working day.
Delivery Time
Delivery times vary depending on the item and your location. Please allow 3-7 business days for your order to arrive.